Frequently Asked Questions

Dye sublimation is a process in which all design elements including logos, lettering, numbers, team names, sponsor logos, etc. are dyed directly into the fabric of the sports uniform. This has the advantage of being permanent and actually becomes part of the fabric, as opposed to screen printing, which will eventually wear off and deteriorate. It also makes the uniform very lightweight and breathable.

Choose from hundreds of designs and unlimited colours to create a completely unique look for your club. Whether you need gear for netball, basketball, rugby, or volleyball, our fully customised uniforms will ensure your team stands out.

Plus, because all our gear comes straight from the factory to your door, we guarantee top-notch quality at unbeatable prices.

This is a very common request! We've made it easy to bundle all your team gear into a single order. Just follow these simple steps:

1. Add your first item: Design your 10 netball dresses and add them to your shopping cart.
2. Keep browsing: Click the "Continue Shopping" button to go back to the product pages.
3. Add your extra gear: Design your coach shirt and add it to your cart alongside the dresses.
4. Checkout: Once you have all your team's items in the cart, simply proceed to checkout and make one easy payment.

Reordering is quick and easy. Just click the "Repeat Past Order" link in the top right corner of our website to get started:

• Log in: Use the email address from your original order as your username, and your contact phone number as the password.
• Select your order: Browse your order history and choose the design you'd like to recreate.
• Add new details: Simply enter your new quantities, sizes, or player names.

The best part? There are no minimums on repeat orders!
*Please note: A minimum order of 10 applies to repeat baseball cap orders.

Yes, you can! Utilize the "My Store" feature to make this process seamless. 1. Log In to Your Account Visit www.subprint.com.au and click the “Login/Order More” button at the top right corner to log in to your account. Use your email address as the username and your phone number as the password. 2. Add Products to Your Store Click the "My Orders" link to access your order history. Select the "Add to My Store" button to view and add your designs. 3. Manage Your Store Go to the "My Store" section to manage (rename or remove) your designs. 4. Share Your Store Link Share your store link or QR code with team members. Note: For orders with fewer than five units per design, a higher unit price applies, and separate postage charges will be incurred for each order. To save on costs, we recommend new members place one combined order.

What makes the Athletic Fit different?

• Cut-in Shoulders: A narrower design to show more shoulder and give you better freedom of movement.
• Fitted Chest: A closer, more tailored fit right across the upper body.
• Shorter Shorts: We've brought the hem up for a modern, above-the-knee cut.

Tips for sorting your team's uniforms:

• Choose the Standard Cut if the team prefers a classic, loose, and comfortable fit.
• Choose the Athletic Fit if your players are after a modern, tailored look.

No worries! We offer an Express Shipping option specifically for urgent orders. Here's how to get your gear sorted quickly:

1. Design your gear: Create your custom uniforms using our "Design Your Own" tool and add them to your cart.
2. Choose Express: When you're ready to check out, simply select the Express Shipping option.
3. Checkout: Finalise your payment and leave the rest to us!

*Please note: Express delivery times may be subject to delays if your shipping address is located in a DHL-designated remote area, or in the event of severe weather conditions.

There is no need to design all singlets separately. You can just design 1 singlet and input the size, name and number info on the ordering page. We will print specific names and numbers on each singlet as per your submitted information.

All orders are delivered by FedEx or DHL. Please refer to the couriers’ website for their latest redelivery services and undeliverable shipments policy. In the event that an order is returned to our factory due to unsuccessful delivery, a delivery cost will be charged if the order needs to be re-sent.

• Step 1: Choose a pattern
• Step 2: Change color on DYO panel
• Step 3: Add Logo, team name and text
• Step 4: Submit quantities and size details
• Step 5: Confirm and payment

No, we don't save any of your payment details which means you will have to enter them via PayPal each time you place an order, but at least you know there's no risk.

No. Once the order has been confirmed and submitted, it will be directly printed and produced in the factory. However, you can cancel the order within 48 hours and place a new order with the new design. Please find the information below regarding how to cancel your order.

Since all garments are custom designed and manufactured, we don't not accept changes once the manufacturing process is started. We offer a 48 hours cooling off period, you may only cancel the order within this 48 hours window, we will issue you a full refund (less $1 to cover PayPal transaction fee).

You my follow this link to cancel your order, Cancel my order

We have strict quality control process before the garment leaving the factory, so it's very rare there would be any defects. Since garments are custom made, we can't exchange any item for different size, so please make sure when you placing order check the size chart closely.

In the case there's quality issues on the final product you received, please fill out Return request form and provide with photo evidence, our friendly customer services team will contact you once your case is reviewed.

Privacy Policy OZTJ Sports Pty. Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au. What is Personal Information and why do we collect it? Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.subprint.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Sensitive Information Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only: • For the primary purpose for which it was obtained • For a secondary purpose that is directly related to the primary purpose • With your consent; or where required or authorised by law. Third Parties Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Disclosure of Personal Information Your Personal Information may be disclosed in a number of circumstances including the following: • Third parties where you consent to the use or disclosure; and • Where required or authorised by law. Security of Personal Information Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Access to your Personal Information You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. OZTJ Sports Pty Ltd. will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information. Maintaining the Quality of your Personal Information It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. Policy Updates This Policy may change from time to time and is available on our website. Privacy Policy Complaints and Enquiries If you have any queries or complaints about our Privacy Policy please contact us at: [email protected] or on 02 8094 1888.

SHIPPING POLICY We deliver products using DHL & FedEx. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 14 business days. Shipping times are estimated at between 14 and 20 business days depending on your location.